{"id":1044,"date":"2025-10-22T18:02:28","date_gmt":"2025-10-22T18:02:28","guid":{"rendered":"https:\/\/www.grupolever.com\/?page_id=1044"},"modified":"2025-10-22T19:10:21","modified_gmt":"2025-10-22T19:10:21","slug":"general-conditions","status":"publish","type":"page","link":"https:\/\/www.grupolever.com\/en\/condiciones-generales\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"
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LEVER GROUP<\/strong> (LEVER MANAGEMENT CONSULTING, S.L. - LEVER ADVISORY, S.L. - LEVER LEGAL, S.L.)<\/em><\/p>\n\n\n\n

I. Scope and Scope of Service<\/h4>\n\n\n\n
    \n
  1. Object and Contractual Relationship<\/strong>

    These General Terms and Conditions of Business (hereinafter,\u00a0GCC<\/em>) regulate the professional relationship between\u00a0LEVER MANAGEMENT CONSULTING, S.L.<\/strong>,\u00a0LEVER ADVISORY, S.L.<\/strong>\u00a0y\u00a0LEVER LEGAL, S.L.<\/strong>, acting either jointly or separately under the name of\u00a0LEVER GROUP<\/strong>\u00a0(hereinafter,\u00a0THE PROVIDER<\/em>), and the customer (hereinafter,\u00a0THE CUSTOMER<\/em>).
    These GTC, together with the proposal, quotation or particular contract accepted, constitute the entire agreement between the parties, in accordance with article 1255 of the Civil Code and Law 7\/1998 on General Contracting Conditions. Their acceptance, by means of signature or effective execution of the service, implies full and unreserved adherence by the CLIENT to their content.<\/li>\n\n\n\n
  2. Nature of Services<\/strong>

    THE PROVIDER provides consultancy services in financial management and control, accounting, tax and labour consultancy, as well as legal advice. Unless otherwise expressly agreed, the services constitute\u00a0obligations of means, not of result<\/strong>. The PROVIDER undertakes to carry out the services with the diligence and professionalism required for its activity.<\/li>\n\n\n\n
  3. Scope and Modifications<\/strong>

    The scope of services shall be as expressly defined in the proposal, quotation or individual contract. Any modification, extension or new assignment shall be formalised in writing and shall be considered as a separate contract.<\/li>\n\n\n\n
  4. Professional Independence and Conflicts of Interest<\/strong>

    THE PROVIDER shall act with full\u00a0technical and professional independence<\/strong>, The CUSTOMER shall not be bound by the interests of the CUSTOMER or of third parties. The CLIENT undertakes to\u00a0report immediately<\/strong>\u00a0of any situation that could constitute\u00a0conflict of interest<\/strong>, in particular when seeking simultaneous advice on opposing parties or direct competitors. This clause provides cover against possible ethical or joint and several liability challenges.<\/li>\n<\/ol>\n\n\n\n

    II. Obligations and Collaboration of the Client<\/h4>\n\n\n\n
      \n
    1. Truthfulness and Accuracy of Information<\/strong>

      The CLIENT undertakes to provide complete, truthful and updated information, documentation and data necessary for the correct execution of the services, guaranteeing its authenticity and legitimacy. The PROVIDER may base its actions on the information received without the obligation to verify its accuracy, unless the applicable regulations impose specific verifications. Any damages arising from false, incomplete or inaccurate data shall be the sole responsibility of the CLIENT.<\/li>\n\n\n\n
    2. Due Diligence and Collaboration<\/strong>

      The CUSTOMER shall actively collaborate, provide access to designated internal managers and respond to reasonable requests for information or clarification. It shall also review the reports and deliverables within a period of\u00a0fifteen (15) calendar days<\/strong>\u00a0from its receipt, notifying in writing any disagreement; if no objection is received within this period, it shall be deemed to have been received.\u00a0accepted<\/strong>.<\/li>\n\n\n\n
    3. Compliance with Legal Obligations<\/strong>The CLIENT will be responsible for compliance with its legal, tax, accounting, labour or commercial obligations. The PROVIDER shall not be liable for penalties, surcharges or settlements resulting from decisions taken by the CUSTOMER, nor does it guarantee the acceptance of the same by the competent authorities.<\/li>\n<\/ol>\n\n\n\n

      III. Fees, Expenses and Price Revision<\/h4>\n\n\n\n
        \n
      1. Determination and Breakdown<\/strong>

        Fees shall be fixed by mutual agreement between the parties and may be based on time, complexity, economic value or fixed fee. Invoices shall show a breakdown of fees, taxes, allowances and reimbursable expenses.<\/li>\n\n\n\n
      2. Form of Payment and Payment Deadline<\/strong>

        The CUSTOMER shall pay the invoices within the agreed period or, failing this, within the agreed period.\u00a0thirty (30) calendar days <\/strong>following its issue. Non-payment entitles the PROVIDER to\u00a0temporarily suspend<\/strong>\u00a0and accrues interest for late payment in accordance with Article 7 of Law 3\/2004, on combating late payment, increased by\u00a0three (3) percentage points<\/strong>.<\/li>\n\n\n\n
      3. Fee Review<\/strong>

        For contracts with a duration of more than one year, or where there are substantial changes in costs or market conditions, the fees may be revised annually in accordance with the\u00a0Consumer Price Index (CPI)<\/strong>\u00a0or other similar official index, subject to thirty (30) days' notice.<\/li>\n\n\n\n
      4. Revision of Fees for Workload Variation<\/strong>

        For services of a recurring nature, especially management and accounting advice, the fees are determined on the basis of the volume of economic or administrative operations<\/strong> of the CLIENT.

        If, during the term of the contract, any of the following should occur substantial changes in this volume<\/strong> -understood as significant increases or decreases in the number of monthly operations, documents or transactions, the PROVIDER may adjust fees to the appropriate bracket<\/strong> according to its internal tariff policy, previously communicated or accessible to the CUSTOMER.

        This adjustment does not imply an arbitrary price change<\/strong>, but the adequacy to the actual workload<\/strong>, The service shall be provided in accordance with the levels of dedication and resources effectively required for the correct provision of the service.

        In any case, the PROVIDER will notify the CUSTOMER in writing of the change of tranche or tariff with a at least thirty (30) calendar days' notice<\/strong>, The new amount applicable from the following period onwards shall be indicated.

        The CUSTOMER may express his or her disagreement within this period, in which case both parties shall renegotiate <\/strong>the conditions or, if no agreement is reached, either party may terminate the contract without penalty<\/strong>.

        The reference tranches are based on annual trading volume ranges<\/strong>, which the PROVIDER may update or revise annually according to market or operational efficiency criteria.<\/li>\n\n\n\n
      5. Renegotiation due to Regulatory Changes or Extraordinary Circumstances<\/strong>

        If, during the term of the contract, legislative or regulatory changes occur that substantially affect the performance, the parties shall renegotiate the conditions. If no agreement is reached within one month, either party may terminate the contract without the right to compensation.<\/li>\n\n\n\n
      6. Recurrent Services, Tacit Extension and Customer Priority<\/strong>

        For periodic or monthly equalisation services:\n
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        1. The services are tacitly extended on a monthly basis, unless either party denounces in writing 15 days prior to the expiry of each period.<\/li>\n\n\n\n
        2. THE PROVIDER may prioritise the attention according to the level of contracting, agreed SLA or volume of collaboration, without prejudice to the general duty of professional diligence.<\/li>\n\n\n\n
        3. Variations in scope or service levels shall be documented in writing and shall adjust the tariff accordingly.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
        4. \u00a0Technical Review or Update<\/strong>

          In case of\u00a0substantial change in the applicable legislation<\/strong>\u00a0affecting services,\u00a0LEVER GROUP<\/strong>\u00a0may propose\u00a0technical or economic adaptation<\/strong>\u00a0of the same, prior communication to the CUSTOMER.<\/li>\n<\/ol>\n\n\n\n

          IV. Information Security, Cybersecurity, Preservation and Return of Documents<\/h4>\n\n\n\n
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          1. Information Security and Cybersecurity<\/strong>

            THE PROVIDER shall apply\u00a0appropriate technical and organisational measures<\/strong>\u00a0(including but not limited to access controls, authentication, encryption, backup and incident logging) to protect the information to which it has access under the contract. The CUSTOMER undertakes to\u00a0ensuring security<\/strong>\u00a0of the channels, systems and documents that it shares with the PROVIDER, using\u00a0safe platforms and procedures<\/strong>. THE PROVIDER\u00a0shall not be liable<\/strong>\u00a0of cyber-attacks, security breaches or unavailabilities\u00a0not directly attributable<\/strong>\u00a0to its performance or that of its subcontractors under its control.<\/li>\n\n\n\n
          2. Preservation and Return of Documents<\/strong>

            The CUSTOMER's documentation held by the PROVIDER will be\u00a0will keep<\/strong>\u00a0for a period of\u00a0five (5) years <\/strong>from the end of the assignment or by the\u00a0legal deadline<\/strong>\u00a0applicable (whichever is\u00a0more<\/strong>). Upon termination of the contract, THE CUSTOMER may\u00a0request in writing<\/strong>\u00a0the\u00a0return<\/strong>\u00a0o\u00a0destruction<\/strong>\u00a0of its documentation and information, except for that which must be retained for the purpose of\u00a0legal obligation<\/strong>\u00a0or for the\u00a0legal defence<\/strong>\u00a0of the PROVIDER. Delivery shall be in a reasonable format and\u00a0not including<\/strong>\u00a0methodologies, templates, models, tools or\u00a0know-how <\/em>of the PROVIDER.<\/li>\n<\/ol>\n\n\n\n

            V. Third Parties, Subcontracting and External Resources<\/h4>\n\n\n\n
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            1. \u00a0Professionals and External Suppliers<\/strong>THE PROVIDER may rely on collaborators or subcontract specialised services, ensuring that they comply with the following obligations confidentiality<\/strong> y quality<\/strong> equivalent. The customer expressly authorises this possibility, without this implying any change in the direct responsibility of the PROVIDER towards the CUSTOMER.<\/li>\n\n\n\n
            2. Third Party Liability<\/strong>

              THE PROVIDER shall not be liable for actions or omissions of external professionals.\u00a0designated by the CLIENT<\/strong>\u00a0nor for damage caused by\u00a0third-party technological tools or platforms<\/strong>\u00a0to the control of the PROVIDER.<\/li>\n\n\n\n
            3. Subcontracting Notification<\/strong>

              When the nature of the assignment justifies it, the PROVIDER shall\u00a0will report<\/strong>\u00a0the CUSTOMER of the subcontracting carried out.<\/li>\n\n\n\n
            4. Continuity of Service in the event of Corporate Reorganisation<\/strong>

              The parties agree that\u00a0any LEVER GROUP company<\/strong>\u00a0you can\u00a0take over, replace or continue<\/strong>\u00a0the execution of the services\u00a0without the need for a new contract<\/strong>, preserving\u00a0identical rights and obligations<\/strong>.<\/li>\n<\/ol>\n\n\n\n

              VI. Anti-Money Laundering, Regulatory Compliance and Corporate Ethics<\/h4>\n\n\n\n
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              1. Prevention of Money Laundering<\/strong>

                In compliance with Law 10\/2010, THE CUSTOMER must provide documentation accrediting his or her\u00a0identity<\/strong>,\u00a0activity<\/strong>\u00a0y\u00a0actual ownership<\/strong>, as well as the\u00a0lawful origin<\/strong>\u00a0of funds. The PROVIDER may refuse or suspend the provision of services when there are indications of illicit transactions or\u00a0reputational risk<\/strong>.<\/li>\n\n\n\n
              2. Suspension or Termination due to Legal Risks<\/strong>

                THE PROVIDER may\u00a0suspend<\/strong>\u00a0o\u00a0resolve<\/strong>\u00a0the contract if the CUSTOMER fails to comply with the applicable legislation or the rules of corporate conduct, without this giving rise to any right to compensation.<\/li>\n\n\n\n
              3. Ethical and Reputational Compliance<\/strong>

                Both parties undertake to conduct themselves ethically, with integrity, and in accordance with the principles of\u00a0transparency<\/strong>,\u00a0sustainability<\/strong>,\u00a0non-discrimination<\/strong>\u00a0y\u00a0respect for the legal framework<\/strong>\u00a0in force. The PROVIDER may terminate the contract if the behaviour of the CUSTOMER seriously jeopardises its\u00a0reputation<\/strong>\u00a0or that of their companies.<\/li>\n\n\n\n
              4. Audit or Compliance Review<\/strong>

                THE PROVIDER reserves the right to\u00a0audit internally<\/strong>\u00a0the fulfilment of its professional and ethical obligations in relation to this contract, ensuring in all cases the\u00a0confidentiality<\/strong>\u00a0of the CLIENT.<\/li>\n<\/ol>\n\n\n\n

                VII. Modifications, Force Majeure and Termination<\/h4>\n\n\n\n
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                1. Contractual Modifications<\/strong>

                  Any modification to these GTC or to the particular contract shall require written agreement<\/strong> y express acceptance<\/strong> of both parties.<\/li>\n\n\n\n
                2. Force Majeure<\/strong>

                  Neither party shall be liable for any failure to perform arising out of force majeure<\/strong> o fortuitous case<\/strong>, in accordance with Article 1105 of the Civil Code. If the suspension lasts longer than three (3) months<\/strong>, either party may resolve<\/strong> the contract by written notification<\/strong>.<\/li>\n\n\n\n
                3. Early Termination<\/strong>

                  The contract may be terminated in advance by:\n
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                  1. Serious breach of contractual obligations.<\/li>\n\n\n\n
                  2. Repeated non-payment.<\/li>\n\n\n\n
                  3. Technical or legal impossibility.<\/li>\n\n\n\n
                  4. Serious reputational or regulatory causes.<\/li>\n\n\n\n
                  5. Will of either party, by giving written notice of thirty (30) calendar days<\/strong>.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
                  6. Publication and modification of the GTC<\/strong>

                    These General Terms and Conditions will be available at all times on the LEVER GROUP corporate website. The CLIENT acknowledges having read and accepted them and undertakes to consult them periodically.

                    The PROVIDER may unilaterally update or modify the GTC in order to adapt them to changes in legislation, judicial decisions, market developments or improvements in internal processes. The new version will replace the previous one and will be published visibly on the corporate website. These updates will not affect services contracted prior to their entry into force, in a similar manner to that provided for other legal operators.

                    Changes to the GTC shall not have retroactive effect<\/strong> on signed contracts or orders already confirmed. In the case of continuous or long-term contracts (e.g. recurring services or monthly payments), the new conditions shall apply to the following billing period, provided that the CUSTOMER has been notified at least thirty (30) calendar days in advance and the CUSTOMER has not expressed its opposition in writing prior to the entry into force of these modifications. Continued provision of the service without express opposition shall imply acceptance of the new conditions. In the event of opposition, both parties may terminate the contract by mutual agreement, without the right to compensation.

                    In no case shall the amendments to the GTC alter the economic conditions, rights or obligations of services already performed or orders previously confirmed, in accordance with standard contractual practices.

                    When the modifications affect the essential rights of the CLIENT or the scope of the services, the PROVIDER will notify the CLIENT by electronic means (e-mail or client area) with an express indication of the date of entry into force. Any doubt or discrepancy must be communicated in writing to the PROVIDER within fifteen (15) calendar days.<\/li>\n<\/ol>\n\n\n\n

                    VIII. Liability, Limitations and Statute of Limitations<\/h4>\n\n\n\n
                      \n
                    1. Liability for Direct Damage<\/strong>

                      THE PROVIDER shall only be liable for the direct damages<\/strong> caused by fraud<\/strong> o gross negligence<\/strong> in professional practice. The following are excluded consequential damage<\/strong>, loss of earnings<\/strong>, loss of opportunity<\/strong> y image damage<\/strong>.<\/li>\n\n\n\n
                    2. Quantitative limitation<\/strong>

                      The overall liability of the PROVIDER, for any cause whatsoever, shall not exceed total amount of accrued fees<\/strong> in the twelve (12) months<\/strong> prior to the causal event.<\/li>\n\n\n\n
                    3. Autonomous Client Decisions<\/strong>

                      LEVER GROUP shall not be liable for decisions taken by the CUSTOMER based in whole or in part on the advice given, nor for the effects of its partial or late execution, except in the case of wilful misconduct or gross negligence.<\/strong><\/li>\n\n\n\n
                    4. Liability for Alteration or Misuse of Reports<\/strong>

                      The PROVIDER shall not be liable for any damages, losses or consequences arising from the modification, alteration, partial interpretation, manipulation or misuse of the reports, documents or deliverables prepared by GRUPO LEVER once delivered to the CLIENT.

                      In particular, any alteration to their original content, format or context - whether by manual or electronic means - shall be prohibited. exempt from any liability<\/strong> to the PROVIDER, and the CLIENT shall be solely responsible for the subsequent use of such materials.

                      Furthermore, THE CUSTOMER undertakes to do not reproduce or share reports<\/strong> outside the scope for which they were prepared without the express written authorisation of the PROVIDER.<\/li>\n\n\n\n
                    5. Statute of limitations for claims<\/strong>

                      Any complaint must be submitted in writing within a maximum of two (2) years<\/strong> from the end of the service or the issue of the last related invoice. After this period has elapsed, the following shall be deemed to have taken place extinct<\/strong> any action.<\/li>\n\n\n\n
                    6. Concurrence of Fault and Joint and Several Liability<\/strong>

                      If the damage results from the conduct or omission of the CUSTOMER, or of third parties under its direction, the liability of the PROVIDER will be shall reduce proportionately<\/strong>.<\/li>\n<\/ol>\n\n\n\n

                      IX. Intellectual Property, Trade References and Confidentiality<\/h4>\n\n\n\n
                        \n
                      1. Intellectual Property<\/strong>

                        The reports, studies, methodologies, databases, models or tools elaborated by the PROVIDER are of its own property. sole property<\/strong>. The CUSTOMER may only use them for the purposes of the contract and may not use them for the purposes of the contract. disclose, reproduce or transfer them<\/strong> without written authorisation.<\/li>\n\n\n\n
                      2. Commercial References<\/strong>

                        THE PROVIDER may mention the trade name<\/strong> of the CUSTOMER for reference or professional accreditation purposes only<\/strong>, except for express opposition<\/strong> of the CLIENT. Under no circumstances will they be disclosed confidential data<\/strong> ni financial amounts<\/strong>.<\/li>\n\n\n\n
                      3. Confidentiality<\/strong>

                        Both parties undertake to keep secret<\/strong> on the information and documentation to which they have access during the term of the contract. This obligation shall subsist indefinitely<\/strong> after its termination and may only be breached by legal mandate<\/strong> o injunction<\/strong>.<\/li>\n<\/ol>\n\n\n\n

                        X. Post-Service Warranty<\/h4>\n\n\n\n
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                        1. Corrections and Temporary Scope<\/strong>

                          THE PROVIDER shall revise, at no additional cost, the proven material errors<\/strong> in reports or statements within the next month<\/strong> upon delivery, provided that the CUSTOMER has not altered them. In fiscal or accounting services, this guarantee shall extend to until the end of the tax year<\/strong> in which the services were provided.<\/li>\n\n\n\n
                        2. Subsequent Review<\/strong>

                          Any subsequent review<\/strong>, The amendment, modification or updating of regulations shall be considered a new assignment<\/strong> and independently budgeted.<\/li>\n<\/ol>\n\n\n\n

                          XI. Electronic Communications<\/h4>\n\n\n\n

                          It recognises full legal validity<\/strong> at electronic communications<\/strong> between the parties, including notifications<\/strong>, proposals<\/strong>, invoices<\/strong> y digital signature<\/strong>. THE CUSTOMER expressly consents to the use of the e-mail<\/strong> y safe platforms<\/strong> for the exchange of documents and notifications.<\/p>\n\n\n\n

                          XII. Documentary Hierarchy and Contract Integrity<\/h4>\n\n\n\n
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                          1. Interpretation and Hierarchy<\/strong>

                            In the event of any contradiction between these GTC and the particular proposal<\/strong> or the technical annex<\/strong>, the provisions of the signed proposal shall prevail.<\/strong> by the parties.<\/li>\n\n\n\n
                          2. Contract Integrity<\/strong>

                            This contract constitutes the entire agreement<\/strong> between the parties and replaces<\/strong> any prior written or oral agreement or communication.<\/li>\n<\/ol>\n\n\n\n

                            XIII. Transnational Provision of Services, Applicable Law and Dispute Resolution<\/h4>\n\n\n\n
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                            1. Transnational Provision and Telematic Media<\/strong>

                              Services may lending from a distance<\/strong> via telematic means<\/strong>, with full legal validity<\/strong> in the field of European Union<\/strong>.<\/li>\n\n\n\n
                            2. Applicable Law<\/strong>

                              The contract shall be governed by the Spanish law<\/strong> and the European legislation<\/strong> applicable to the cross-border provision of professional services.<\/li>\n\n\n\n
                            3. Arbitration and Jurisdiction<\/strong>

                              The parties expressly submit to the Madrid Courts and Tribunals<\/strong>, The parties waive any other jurisdiction to which they may be entitled.<\/li>\n<\/ol>\n\n\n\n

                              XIV. Acceptance and Validity<\/h4>\n\n\n\n

                              Acceptance of these GTC is formalised by means of the signature<\/strong> of the contract or budget, or by the effective implementation<\/strong> of the service.<\/p>\n\n\n\n

                              These GTC shall remain in force for the duration of the contractual relationship and shall continue to have effect in respect of obligations arising during the term of the contract including after its completion<\/strong>.<\/p>\n\n<\/div>\n \n \n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1044","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCondiciones generales de contrataci\u00f3n - Lever<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.grupolever.com\/en\/general-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Condiciones generales de contrataci\u00f3n - 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